Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide when you:

Register or create an account
Subscribe to newsletters
Fill out contact forms
Make purchases
Communicate with us

Examples of Personal Information:

Name
Email address
Phone number
Billing and shipping address
Pet information (e.g., pet name, breed — if voluntarily provided)

1.2 Automatically Collected Information

When you visit our Website, we may automatically collect certain information about your device and usage, including:

IP Address
Browser type and version
Pages visited
Time and date of visit
Referring website
Device type and settings

This information is collected using technologies like cookies, web beacons, and log files.

2. How We Use Your Information

We use your information for the following purposes:

To provide, operate, and maintain the Website
To process and fulfill orders
To send transactional emails (order confirmations, account notices)
To personalize your experience
To improve our Website and services
To respond to comments, questions, and support requests
To send marketing communications (only with consent)
For analytics and performance monitoring

3. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Recognize you when you visit
Store your preferences
Improve Website performance
Provide analytics

You can control cookies through your browser settings. Please note that disabling cookies may affect the Website’s functionality.

4. Third-Party Services

We may share information with trusted third-party service providers who help us operate the Website, such as:

Payment processors
Hosting providers
Analytics platforms
Email service providers

These third parties are authorized to use your information only as necessary to provide services to us.

5. Sharing & Disclosure

We do not sell or rent your personal information to third parties for marketing purposes.

We may share information when required to:

Comply with laws or legal processes
Protect our rights, privacy, safety, or property
Investigate fraud or security issues

6. Data Security

We implement reasonable security measures to protect your data. However, no online transmission is 100% secure. We cannot guarantee absolute security of your information.

7. International Transfers

If you are located outside India, your information may be transferred to, stored, or processed in countries other than your own where our servers or third-party service providers operate. By using our Website, you consent to such transfers.

8. Children’s Privacy

Our Website is not intended for individuals under 13 years old. We do not knowingly collect personal data from children under 13. If we learn we have collected information from a child under 13, we will delete it.

9. Your Rights

Depending on your location, you may have rights regarding your personal information:

Access or receive a copy of your data
Correct inaccurate or incomplete information
Request deletion of your data
Object to or restrict processing
Withdraw consent

To exercise your rights, please contact us at the email below.

10. Links to Other Websites

Our Website may contain links to third-party sites. We are not responsible for the content or privacy practices of these websites. We encourage you to read their privacy policies.